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ITAS Health

Questions

The questions we get, including the uncomfortable ones.

Grouped so you can skip to your part of it. Where the honest answer is 'it depends' or 'not yet', that is what it says.

How it works

What the software does, and what it deliberately refuses to do.

What do you actually do that we can't do ourselves?
Nothing you couldn't do with enough staff and enough discipline. We run the parts that are easy to do badly: identifying who qualifies, holding enrolment until consent is documented correctly, counting distinct transmission days, assembling time logs, and refusing to prepare a claim for a month that didn't clear every requirement. The clinical judgment stays with your clinicians.
Does this change our EHR?
No. We read your chart through a standard export and get signed documents back into the record. There is no migration, no replacement, and no new system your clinicians have to work inside during a visit.
What does the AI decide?
Nothing that reaches a patient, a chart, or a payer. It reads, ranks by acuity, and drafts — orders, outreach, and clinical notes. It cannot sign, diagnose, adjust medication, enrol a patient, or submit a claim. Those are enforced boundaries in the code, not guidelines.
Who signs the orders and notes?
Your physician or nurse practitioner, always. An order is a practitioner order; clinical staff can furnish monitoring and management under general supervision but cannot sign it. The console enforces that distinction by role.
Do our patients need to install anything?
Monitoring devices ship preconfigured and transmit over their own cellular connection, so readings arrive without depending on a patient's home network.

Your team

What the work costs you in hours, and who does it.

How much time will this take my staff?
We would rather scope that against your panel than quote a number. The honest framing: what disappears is chasing, counting, and documenting. What remains is talking to patients, which has to be human and is the part your team is good at.
Do we have to hire anyone?
No, and if the answer were yes we would be selling you a staffing agency. Your existing team furnishes the care under your supervision, billed under your NPI.
Do you supply nurses or care managers?
We employ no clinical staff, on purpose. It keeps the supervision and billing relationship clean, and it is why proposed federal rules about who may furnish monitoring don't unsettle how we work.
What happens when a patient calls confused about a charge?
Your front desk gets a scripted answer: it is the monthly care-management program they enrolled in, and would they like to review it or stop it. Offering the exit is what keeps a program from becoming a complaint. Patients can stop at any time, and that was disclosed at consent.

Risk and compliance

The questions a careful physician asks third.

Does this increase our audit exposure?
Running these programs at all creates exposure; running them without documentation is what turns exposure into repayment. Our answer is to hold claims rather than file optimistically, and to assemble an evidence file per patient-month as the work happens. How the gates work.
Who bills Medicare?
You do. We prepare, you submit. We never bill a payer, never take reassignment of benefits, and never sit between your practice and its money.
Who owns the patient record?
You do. As between us, the practice owns the patient records and the protected health information. If you leave, you get an export and we return or destroy the data at your direction.
Are you HIPAA compliant, and will you sign a business associate agreement?
We are a business associate and we expect to sign one — no patient data reaches our system before it is executed. On the broader question, we would rather show you the list than assert a word: what is built, what is committed, and what we don't have, including the certifications we lack.
What does your AI vendor see?
An opaque internal token, an age, coded conditions, and the readings. No name, no date of birth, no Medicare Beneficiary Identifier, no address. Identity is stripped before anything leaves our boundary.
Can we bill this alongside chronic care management or transitional care?
Some combinations are allowed and some are explicitly not, and the answer differs by program and by month. The engine checks for the conflicts rather than trusting anyone to remember them, and holds anything that would double-dip.

Getting started

What actually happens if you decide to look at this.

What is the first step?
A panel scan: thirty minutes, no EHR access, no patient data, and a written estimate of what these programs are worth on your patients next to what we would charge.
How long until we see revenue?
Longer than a vendor promising a go-live date would tell you. Enrolment and consent set the pace, and for monitoring, device delivery does. We would rather walk you through the real sequence on a call than publish a number designed to sound good.
Can we start with one program?
Yes, and most practices should. Care management alone is the simpler start — no devices, no transmission thresholds, no hardware logistics. Monitoring is worth adding once enrolment is working.
What is the contract term?
Twelve months to start, invoiced monthly, net thirty, auto-renewing with ninety days' notice to decline.
How many practices are using this today?
We are early and specific about it: the platform is being built alongside a practising physician cofounder's clinic, and we are in conversations with independent practices about being among the first outside it. If you need a vendor with a long reference list, that is a fair reason to wait.

Nothing here is legal, regulatory, coding, or billing advice. Reimbursement figures referenced are published national averages and vary by locality and by the specifics of a given patient-month. Still stuck? Ask us directly.

Get the version specific to your panel

Most of these answers end in 'it depends on your practice'. A panel scan replaces the hedging with your own numbers.

No EHR change. No commitment.